Nancy is a housemaid of Polly Harrington. She only works on washing and ironing. She does not like Polly's harsh and pompous attitude. She sometimes privately talks to herself about the way Polly talks about Pollyanna's description and other things. When she came to the station to pick up Pollyanna. She seems to like her when learns to try to get along with her and the glad game. When a tragedy happened, Pollyanna was struck by a vehicle and her legs are paralyzed. Polly asks Nancy about the glad game, how did Pollyanna learn that game and what does it mean. Then Nancy replied that Pollyanna learned that from her father, and it means that if you're having a terrible day or when you're feeling blue, you use the glad word in different ways like how sunny and perfect the day is or thinking about happy things. She learned that game from Pollyanna very well, and Nancy is going on just fine.